Returns & Warranty Claims

RETURNS & WARRANTY CLAIMS

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Returns

Our return policy lasts 30 days. If more than 30 days have gone by since your purchase a 10% restocking fee will apply.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

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Warranty Claims

Unless otherwise stated all sold products come with a 60 day Replacement or Money back guarantee. Should you discover a defect or issue with any product contact us at Support@fusefactory.com.au with a detailed description of the issue along with at least one image and your claim will be processed.

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Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

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Late or missing refunds (if applicable)

If you haven’t received a refund yet, Please double check that you are looking at the correct account, Your payment will be returned by the same method originally used.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@fusefactory.com.au with your order number and any other necessary details.

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Shipping

To return your product, you should contact us by email at support@fusefactory.com.au to obtain a case number. Once obtained mail your product to: Push Mower Repair Po Box 206, Montrose, VIC, 3765, Australia clearing labelling the package with your case number.

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.